Rental Property Maintenance in Kitchener: What Landlords Need

The most reliable way to handle maintenance on a Kitchener rental is a property manager with a 24/7 line and a bench of local trades. SMOOTH Property Management takes tenant repair requests day and night, sends the right vendor, and shares photos and invoices with the owner.

What rental maintenance covers

Plumbing, heating and cooling, electrical, appliances, pest control, snow and lawn care, turnover cleaning and painting, and seasonal inspections: furnace service before winter, eavestroughs in the fall, and smoke and carbon monoxide alarm checks.

A landlord's repair duties in Ontario

Under section 20 of the Residential Tenancies Act, 2006, landlords must keep a rental unit in a good state of repair and fit to live in, and comply with health, safety, housing and maintenance standards: https://www.ontario.ca/laws/statute/06r17

Kitchener also has local rules. For example, lodging houses need a city licence: https://www.kitchener.ca/business-in-kitchener/licences/lodging-houses/

How SMOOTH handles a repair

1. The tenant reports the issue online or on the 24/7 line, 1 (866) 255-1902.

2. We triage it: emergencies are dispatched right away, routine repairs are booked with the tenant.

3. A qualified vendor completes the work and sends photos.

4. The owner sees the work order and invoice in the owner portal.

Frequently asked questions

What counts as an emergency repair?

No heat in winter, active leaks, no power, sewer backups, or anything unsafe. These are dispatched right away, any time of day.

Can I use my own contractor?

Yes, as long as they are insured and available when the tenant needs them.

Do you cover Waterloo, Cambridge and Guelph too?

Yes. The same 24/7 maintenance service covers Kitchener, Waterloo, Cambridge, Guelph and the rest of Waterloo Region. Learn more on our maintenance page at smoothpm.ca/maintenance-of-property.