How to Choose a Property Management Company in Canada
Choosing a property management company is a decision about who will look after your property and your tenants every day. The questions below help owners compare companies on what matters, rather than on marketing claims.
Services and coverage
Ask which services are included, which areas the company actually serves, and whether it manages the property directly or through a partner. Tenancy rules differ by province, so local knowledge matters.
Communication
Ask how tenants and owners reach the company, who answers, and how quickly. Poor communication is one of the most common complaints about property managers, from both owners and tenants.
Maintenance
Ask how maintenance requests are handled, which vendors are used, whether they are insured, and what the repair approval limit is.
Fees and agreement terms
Ask for every fee in writing, what the monthly fee includes, and how the agreement can be ended.
Reporting
Ask what reports owners receive and how often, and whether there is an online owner portal.
Reviews and references
Read reviews on more than one platform, look at how the company responds to negative reviews, and ask for owner references.
Frequently asked questions
Should I pick the largest company?
Size alone does not guarantee better service. Compare responsiveness, local coverage and the services included.
Where does SMOOTH operate?
SMOOTH Property Management serves rental owners in Ontario and other Canadian markets listed on smoothpm.ca. Call 1 (866) 255-1902 or book a consultation online.
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